Penyelesaian Sengketa Dalam Jual Beli Berbasis E-Commerce

Abstract

Purchasing transactions using e-commerce has become a necessity in the modern era. There are many benefits to e-commerce transactions because they can make things easier for both sellers and buyers. Apart from that, e-commerce transactions can potentially lead to disputes from both consumers and sellers or electronic service owners, for this reason, it is necessary to discuss dispute resolution for the parties to provide a sense of safety for parties in e-commerce-based buying and selling transactions. This research aims to discuss dispute resolution in e-commerce-based sales and purchase agreements. It is descriptive qualitative research with a literature review methodology. The research results show that resolving buying and selling disputes through e-commerce can be done through litigation and non-litigation. Dispute resolution through non-litigation channels is an alternative to resolving disputes outside of court. Alternative Dispute Resolution is an institution for resolving conflicts or differences of opinion through procedures agreed upon by the parties, namely settlement outside of court using consultation, negotiation, mediation, conciliation, or expert assessment.

Keywords: E-Commerce, Settlement, Dispute, Buying and Selling