UPAYA MENGHIDUPKAN BISNIS DENGAN INDRA MELALUI KEKUATAN AROMA DAN MUSIK

Rismawati Br Sitepu; Henry Susanto Pranoto; Liliana Dewi; Wahyudi Henky Soeparto; Iwang Suwangsih

doi:10.51747/publicio.v7i1.2288

Rismawati Br Sitepu Universitas Ciputra Surabaya
Henry Susanto Pranoto Universitas Ciputra Surabaya
Liliana Dewi Universitas Ciputra Surabaya
Wahyudi Henky Soeparto Universitas Ciputra Surabaya
Iwang Suwangsih Sekolah Tinggi Ilmu Ekonomi Mahardhika

DOI: https://doi.org/10.51747/publicio.v7i1.2288

Abstract

Consumer experience is an important element in creating loyalty and satisfaction amid business competition. This study explores the role of aroma and music in shaping a holistic consumer experience and how the combination of both can increase customer loyalty and engagement. Using a qualitative phenomenological approach, data were collected through in-depth interviews, participant observation, and documentation at businesses such as cafes, retail, spas, and hotels in Denpasar, Bali. The results show that aroma can evoke emotional memories, create a comfortable atmosphere, and prolong visits. Music affects mood, activity rhythm, and purchasing decisions. The combination of aroma and music creates a significant multisensory experience, increasing emotional attachment to the brand. This study expands the sensory marketing literature and provides practical guidance for business actors to design innovative marketing strategies in the tourism sector.

Keywords: sensory marketing, consumer experience, aroma, music, customer loyalty.